Top 7 Differences Between Buying a Mattress Online vs In-store

Which is better?

Is one option more affordable than the other? How about the quality of the mattress? Will I be satisfied with my purchase? These are excellent questions to ask.

Typically, it is more convenient to buy a mattress online than in-store. Mattress selection is also greater than what is showcased at a typical in-store location.

However, at Jonathan Stevens, we actually have over 30 different mattress types to showcase at our store.

Remember...

The difference between buying a mattress online vs. in-store is laying on the mattress. You may have done your research, but actually laying on the bed is crucial to your decision making.

That's why at Jonathan Stevens we can build custom mattresses for your specific sleep requirements. All directly from the factory floor!

But before you make a decision to replace your mattress, ask yourself, "Is it time to replace my mattress?" If you don't know, read these 10 signs to help you. If not, then let's get started!

In this article, we'll discuss the top 7 differences between buying a mattress online vs. in-store:

1. Affordability
2. Satisfaction
3. Quality comfort
4. Customer service
5. Mattress delivery
6. Mattress removal
7. Return policy

Affordability

Buying a mattress from an online retailer is more affordable than from a physical store. In fact, it is about 15% cheaper.

Keep in mind, that most mattress stores will negotiate and meet their competitor's price.

Negotiation (or haggling) is an old tactic that has gone out of style for newer generations, but it can be still done! Even with your new mattress! All you need to do is your research first.

As a mattress direct company, Jonathan Stevens we'll beat most online prices. At the very least, our prices will be comparable to that which is seen online. All without negotiating. It's our way to make it easier on our customers.

Researching for the best mattress for your money is also important, so consider this guide.

Satisfaction

You may be reluctant to buy a mattress online because you haven't tried it out. According to this study, satisfaction between online and in-store customers were very similar. How about that!

The study stated "inadequate try-out sessions" were due to in-store distractions. These distractions were other customers looking at them. It's common and very understandable.

At Jonathan Stevens you can schedule sleep consultations with our professionals. We'll make sure you're comfortable with your mattress selection.

Customers who purchased a mattress online were more informed and received better service. As a result, they received better quality mattresses.

Yet customers who purchased a mattress in-store can also achieve the same results as those who purchased online. These customers often asked questions and were well-informed due to careful research.

To raise customer satisfaction results, online retailers resorted to trial periods. 5 or so minutes on a mattress in-store to determine if its comfort level is right for you might not be adequate.

Comfort

Speaking of comfort, laying on the mattress is one of the biggest differences between online and in-store companies.

Knowing upfront whether a mattress gives you neutral support and comfort is important. This means proper body alignment and no discomfort on your body, respectively.

Mattress terminology can help you when talking with a salesperson. This can be an intimidating experience for some.

Online, you don't have to worry about that since you're in the comforts of your home. Do your research, though! Online retailers can show the breakdown of each mattress, providing more information.

In-store mattresses are generally the best the store has to offer, which isn't a bad thing. After all, you do want the best mattress for your ideal sleep environment!

Customer service

It's no secret that in-store mattress companies provide professional salespeople to assist you.

Not to mention that in-store shopping might grant a more personal experience to you as a potential buyer. Not only do you see the mattress, but you can also feel the material yourself.

All mattresses at Jonathan Stevens are directly from our factory floor. All our people are uniquely qualified to help you in the best way possible.

Online retailers don't have this advantage, but they do provide chat portals and FAQ's. For those who don't prefer discussing their personal sleep preferences, they can take their time online.

Mattress delivery

Speed is the essence when determining to buy a mattress online or from the store. If your mattress needs replacing, then you can't wait!

Delivery from local mattress stores are usually good, but can be slow. The same can be said for online retailers. However, buying online might mean free delivery on your end. If not, then the fee for delivery will be significantly less than from a store.

We guarantee that Jonathan Stevens will offer free delivery to your home! Not only that, but our employees will properly install your mattress in the room you choose.

Mattress removal

Once delivery of your new mattress is complete, some companies might offer to remove your old mattress for you. In-store companies usually have this option and the cost can be really affordable, if not free. Speaking of which, Jonathan Stevens will remove your old mattress for free!

Online retailers can be expensive. Reason being is that they don't have a dedicated delivery fleet. Instead, they rely on UPS, FEDEX, etc. Which costs more on their end.

Return policy

Returning a mattress you're not satisfied with is important. Many online retailers offer similar return policies to that of in-store companies.

Compared to in-store returns, online retailers are significantly less. In-store policies sometimes don't need the buyer to prepare the mattress for return.

Online retailers need preparation, and that can be a hassle. This means you'll have to secure the mattress into its original packaging for pick-up.

Here is a helpful guide that will inform you what you need to know about returning a mattress. Be sure to know your company's return policy before you buy your mattress.

Jonathan Stevens strives to make our customers happy. This includes returning a mattress you don't feel comfortable with. You can review our policy if you are ever dissatisfied with your mattress.

Buying a mattress online vs. in-store: The verdict

Online

There's no hiding that a mattress from an online store is more affordable, easy, and convenient. There is also a wider selection of mattresses to choose from.

Online might also mean free delivery, but the cost to remove your old mattress might be expensive. Most online companies have that free trial period for you to break in that mattress as well.

If you're the type of person who prefers searching from the comforts of your home, then online is for you.

In-store

A mattress bought in-store offers professional help and a more personal experience. You can also try out several mattresses at a time at your leisure. For some people, that's enough for them to make a decision.

Delivery from in-store is about the same compared to online delivery. Upon delivery, most companies may offer to remove your old mattress for free.

If you prefer to peruse the in-store location and don't mind the help from a salesperson, then in-store is for you.

The final decision

The difference at Jonathan Stevens is quite small when considering online vs. in-store. We offer sleep consultations in-store to help you pick the best mattress from our stock. We also offer free delivery and can remove your old mattress free of charge as well. Our staff is well versed in everything mattress. After all, we do make mattresses in our factory.

At the end of the day, it falls on your opinion and preferences. There are many mattress types out there, so consider all your options and do your research!

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