Warranty
Great Lakes/Signature Collection
15-Year Non-Prorated Limited Warranty
Warranty Terms and Conditions
Congratulations on your purchase of a Jonathan Stevens Mattress from the Great Lakes Collection. A quality mattress is a significant step toward achieving restful sleep and enhancing your overall well-being. We take pride in the craftsmanship of our mattresses and are pleased to offer a 15-Year Non-Prorated Limited Warranty to the original purchaser.
This warranty ensures that Jonathan Stevens Mattress Company, located at 995 36th Street SE, Grand Rapids, Michigan 49508, will repair or replace, at our discretion, any mattress or foundation that proves defective due to faulty workmanship or materials during the warranty period.
What is Covered
- Manufacturing defects in the mattress or foundation (excluding covers and handles).
- Issues resulting from normal usage, provided the mattress has been properly cared for and supported.
What is Not Covered
This warranty does not cover:
- Normal wear and tear, including natural softening of mattress materials over time.
- Damage caused by improper care, misuse, or abuse.
- Stains, odors, or unsanitary conditions.
- Damage from using an improper bed frame or lack of proper center support for queen and king-size mattresses.
- Transportation, removal, or reinstallation costs associated with warranty claims.
Warranty Conditions
- Proper Care: The mattress and foundation must be kept in a clean and sanitary condition and supported on an appropriate bed frame with a rigid center support for queen and king sizes. All of our mattresses need to be protected by an approved mattress protector, and it must be purchased at the same time the mattress is purchased.
- Inspection and Claim Process: To request service, contact the store where the mattress was purchased with a description of the issue and proof of purchase. The company reserves the right to inspect the product to determine if the defect is covered under warranty. For liability and health safety reasons, a stain greater than 1” can void warranty.
- Exclusions: Warranty coverage will be voided if the product is found to have been misused, neglected, or exposed to unsanitary conditions.
- Repair or Replacement: If a defect is found, the company will repair or replace the defective part at its discretion. Replacement materials may differ in design or composition but will be of comparable quality.
Limitations of Warranty
Jonathan Stevens Mattress Company is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental damages or implied warranties, so certain limitations may not apply to you.
This warranty provides specific legal rights, and you may also have other rights that vary by state.
Comfortmaster/Sensurest/Hospitality Collection
10-Year Non-Prorated Limited Warranty
Warranty Terms and Conditions
Congratulations on your purchase of a Jonathan Stevens Mattress from the Comfortmaster, Sensurest, or Hospitality Collection. A quality mattress is a significant step toward achieving restful sleep and enhancing your overall well-being. We take pride in the craftsmanship of our mattresses and are pleased to offer a 10-Year Non-Prorated Limited Warranty to the original purchaser.
This warranty ensures that Jonathan Stevens Mattress Company, located at 995 36th Street SE, Grand Rapids, Michigan 49508, will repair or replace, at our discretion, any mattress or foundation that proves defective due to faulty workmanship or materials during the warranty period.
What is Covered
- Manufacturing defects in the mattress or foundation (excluding covers and handles).
- Issues resulting from normal usage, provided the mattress has been properly cared for and supported.
What is Not Covered
This warranty does not cover:
- Normal wear and tear, including natural softening of mattress materials over time.
- Damage caused by improper care, misuse, or abuse.
- Stains, odors, or unsanitary conditions.
- Damage from using an improper bed frame or lack of proper center support for queen and king-size mattresses.
- Transportation, removal, or reinstallation costs associated with warranty claims.
Warranty Conditions
- Proper Care: The mattress and foundation must be kept in a clean and sanitary condition and supported on an appropriate bed frame with a rigid center support for queen and king sizes. All of our mattresses need to be protected by an approved mattress protector, and it must be purchased at the same time the mattress is purchased.
- Inspection and Claim Process: To request service, contact the store where the mattress was purchased with a description of the issue and proof of purchase. The company reserves the right to inspect the product to determine if the defect is covered under warranty. For liability and health safety reasons, a stain greater than 1” can void warranty.
- Exclusions: Warranty coverage will be voided if the product is found to have been misused, neglected, or exposed to unsanitary conditions.
- Repair or Replacement: If a defect is found, the company will repair or replace the defective part at its discretion. Replacement materials may differ in design or composition but will be of comparable quality.
Limitations of Warranty
Jonathan Stevens Mattress Company is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental damages or implied warranties, so certain limitations may not apply to you.
This warranty provides specific legal rights, and you may also have other rights that vary by state.
ComfortRest Youth Collection
1-Year Non-Prorated Limited Warranty
Warranty Terms and Conditions
Congratulations on your purchase of a Jonathan Stevens Mattress from the ComfortRest Youth Collection. A quality mattress is a significant step toward achieving restful sleep and enhancing your overall well-being. We take pride in the craftsmanship of our mattresses and are pleased to offer a 1-Year Non-Prorated Limited Warranty to the original purchaser.
This warranty ensures that Jonathan Stevens Mattress Company, located at 995 36th Street SE, Grand Rapids, Michigan 49508, will repair or replace, at our discretion, any mattress or foundation that proves defective due to faulty workmanship or materials during the warranty period.
What is Covered
- Manufacturing defects in the mattress or foundation (excluding covers and handles).
- Issues resulting from normal usage, provided the mattress has been properly cared for and supported.
What is Not Covered
This warranty does not cover:
- Normal wear and tear, including natural softening of mattress materials over time.
- Damage caused by improper care, misuse, or abuse.
- Stains, odors, or unsanitary conditions.
- Damage from using an improper bed frame or lack of proper center support for queen and king-size mattresses.
- Transportation, removal, or reinstallation costs associated with warranty claims.
Warranty Conditions
- Proper Care: The mattress and foundation must be kept in a clean and sanitary condition and supported on an appropriate bed frame with a rigid center support for queen and king sizes. All of our mattresses need to be protected by an approved mattress protector, and it must be purchased at the same time the mattress is purchased.
- Inspection and Claim Process: To request service, contact the store where the mattress was purchased with a description of the issue and proof of purchase. The company reserves the right to inspect the product to determine if the defect is covered under warranty. For liability and health safety reasons, a stain greater than 1” can void warranty.
- Exclusions: Warranty coverage will be voided if the product is found to have been misused, neglected, or exposed to unsanitary conditions.
- Repair or Replacement: If a defect is found, the company will repair or replace the defective part at its discretion. Replacement materials may differ in design or composition but will be of comparable quality.
Limitations of Warranty
Jonathan Stevens Mattress Company is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental damages or implied warranties, so certain limitations may not apply to you.
This warranty provides specific legal rights, and you may also have other rights that vary by state.
Proper Care Instructions
To ensure the longevity of your mattress and maintain your warranty rights:
- Air Out: Let your mattress air out after removing its packaging.
- Protect: Use a mattress protector to prevent stains and moisture damage.
- Clean: Regularly wash your mattress protector and sheets.
- Rotate: Rotate your mattress every three months to promote even wear.
- Frame Support: Ensure proper support with a sturdy bed frame, especially for queen and king sizes. Make sure that the frame has a center support with a leg that goes to the ground.
What to Avoid
- Avoid jumping or standing on the mattress.
- Do not allow the mattress to get wet.
- Never use dry-cleaning fluids or harsh chemicals on the mattress.
- Do not place a board between the mattress and foundation.
What to Expect from Your Mattress
As you use your mattress, you may notice:
- Slight softening in areas where you sleep, which is normal as the materials conform to your body.
- Firmer areas in unused sections, which will balance out with regular rotation.
- For king-size mattresses, a slight ridge in the center may appear due to padding adjustment. This can be minimized by sleeping in all areas of the mattress during the first few months.
Sleep Tips for Better Rest
- Keep your bedroom quiet and dark for an optimal sleep environment.
- Maintain a cool room temperature, ideally in the low to mid-60s.
- Invest in a quality mattress to reduce tossing and turning and improve overall sleep quality.
For additional questions or assistance, please contact your place of purchase or visit our website. Thank you for choosing Jonathan Stevens Mattress Company. Sweet dreams
